Step Through Lightweight

I had an awful experience. I was at the point of putting the bike and accessories back in the box and returning it if my local bike shop had not said that it was a good bike once they managed to set it up. Non locals who have their bike shipped get a lesser service than locals. There are several learning points that you need to take on board: 1. the bike is not out of the box ready 2. provide the tools necessary to put it together - cost to you about £5 tops and good customer service. My bed came with 2 spanners to put it up- even ikea provides an allen key! 3. If someone is ordering for delivery then accessories should be fitted as they would if i picked the bike up from your shop. I had to take the mudguards off to fit the rack and the brakes off to fit the basket. The stand required an unusual spanner which I didn't have in my bike kit. 4. the stand provided was not suitable for the bike. It trapped the gear cable and was too long. 2 emails with pictures and a call before they believed me. I then had to take the bike to a shop for it to be ground to fit. 5. No instructions on how to fit the stand. I ended up looking at photos on your website and then was told that was an old photo 6. You have a great product but you need a network of local bike shops who can receive bikes and get them on the road and offer the first service as you do in Bristol and London. And talk to customers rather than endless emails.

Temple’s service and the quality of bicycles is splendid.

I love my Temple bike. We go everywhere together❤️. It was purchased via the cycle2work scheme to commute to work, but I use it for shopping and trips to the allotment too. I love how smooth and quiet she is, I feel like I am as light as the air and I look forward to every journey often going the long way so we can spend more time together. As I am a petite rider (146cm, 4ft10) and its difficult to find a suitable frame size that is suitable for and adult and although the small (45cm) is for a slightly taller rider it's a perfect fit for my ride position. I am looking forward to lots of adventures and growing old together 😍