Been a customer of Pack Leashes for four years now. My goldendoodle looks so stylish in their collars, (with bowties) leashes, and harnesses. This particular pineapple collar is our second one. The first one the snap got stuck and wouldn't close properly. So, I bought another one to match the leash we already had. Pack Leashes products are good quality and we haven't had anything else happen before. Will continue to update my doodles stylish collars, etc. in the future!