Umbrella Tree

The plant was beautiful but unfortunately it started loosing leaves as soon as it was delivered. I emailed Plant Drop many times and have been put in contact with their plant doctors team which after a back and forth and confirming my plant was well hydrated and under the correct light, they told me there was nothing they could do for me. I asked them to please swap the plant for a new one (I didn’t ask for a refund although this plant was 280£). I just wanted a plant that was healthy. The answer was no. So I was left with a leafless plant and -280£ in my pocket. Very disappointed