We'd love to replace your chain however there's a few things to consider so please ensure you read the below so we can provide you the best service.
When choosing options you'll need to specify if your necklace is a floating or fixed style. Floating is where the pendants/bar move on the chain. Fixed is where the pendant or pendant/s are
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Absolutely Beautiful Products and Outstanding Customer Service!
I couldn’t be happier with my experience with KBN! I absolutely love the design and the quality of their products — everything is beautiful and feels so well made. The delivery was prompt, which made the whole experience even better.
I also had to reach out to their support team regarding a replacement chain, and they were incredibly helpful, responsive, and lovely to deal with. It’s so refreshing to experience such fantastic customer service from a business that clearly cares about its customers.
I’m beyond happy with my purchase and will absolutely be back! I’m already looking forward to purchasing rings next. Highly recommend KBN to anyone looking for beautiful designs, great quality, and exceptional service!
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Anonymous · 7 days ago
Such an easy process! 🤍
Such an easy process - kept informed and up to date when my piece was received and then dispatched. Thank you for allowing me to continue to live my piece without having to replace it 🤍
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Kat · August 3, 2026
I love my necklace so much, however, this is my 3rd chain in 3 years of having the necklace. I thought I was quite gentle on the necklace by not using moisturizer creams near it. Would love it the chain was a little thicker to last a little longer.
