Customer Support was wonderful at providing support to try to resolve an issue with a lid that would not completely seal. When the instructions to attempt to resolve didn’t fix the issue, they allowed me to get a replacement lid and shipped at no charge. Not a lot of companies do that these days. I’m a huge fan of Owala and their products!!
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Heather · Today
Quick and easy replacement
Getting a replacement lid was a quick and easy process. I’m grateful that they replaced the lid. The only reason I can’t give 5 stars is because they didn’t have a lid that matched the broken one. I had to pick a different color and it’s fine but it doesn’t look as nice with the bottle as the original one did.
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Dana · Yesterday
Great customer service
I purchased an Owala 24 oz stainless steel water bottle in May 2024 and the top malfunctioned. I filed a proper warranty claim on the website and received a prompt response and shortly thereafter received a replacement top in the mail. Works like new! Great customer service!!!