Leather Bracelet | 4MM

I liked the product, but the quality seemed cheap, or maybe mine was defective. I gave it to my husband as a gift to celebrate him becoming a dad, and he absolutely loved it. Unfortunately, the very first time he wore it, it fell off on its own. I initially thought he might not have fastened it properly, so I helped him put it back on. He went to work, and at some point, it fell off again without him even noticing. We ended up losing it. I really think the brooch or clasp was defective because it shouldn’t have fallen off so easily, especially on the very first day. I’m disappointed because it was a meaningful gift, and we expected better quality.

Bracelet lasted less than a day’s wear due to a faulty clasp/closure. Notified customer care immediately with no positive resolution. All communication with company are handled by email only. There is no way to reach a live agent by phone. Incredibly disappointed having been a repeat customer. Save your money.

I love the bracelet. I love how it looks and how it feels. I don’t love that the clasp is malfunctioning and does not open the way the last bracelet, that I also had from your company, did or that I have to pry it upwards just to get it off. Talking to support, two days after receiving the product and reporting the issue, led me to share a video of the issue and then proceed with a warranty claim which I am still waiting on. I am unsure if it will have the same engraving or if it will be approved and I am starting to feel like I’m being ignored to avoid a return and refund but am seriously considering doing that based on the support I’ve received, or, rather, not received, so far. I had planned not to leave this review when I was asked the first time, as I am still hopeful that you will do the right thing, but received a reminder to leave a review while I still await a decision on whether my warranty claim will be approved, hence my low rating and frustration in this paragraph of text. 8/3: I have received the warranty replacement in the mail and the clasp now opens appropriately. Customer support was prompt with their responses after my review and the new bracelet is perfect.