Doesn’t work exactly as described

I bought this because I have a walkie and a clearcom. I used the 4 pin xlr into my clearcom and the 2pin into an adapter to break out of a Motorola ht 750. Apparently this item will not work with any adapter after talking to a representative from the company/manufacturer and was only intended for use with 2 pin native walkie talkies. I wish this was disclosed in the description before I bought the live pro comms x and spent a week troubleshooting it onsite and via email.