The Hume Pod

A little late in delivery. Customer service is a little slow. On the third contact, I got my hero Patrick he got my order out in a flash. As for the product, which this review is for. IDK. But the five star is for Patrick customer service. Thank you Patrick

Works some times, takes 5 or 6 plus “step ons” to get past error message. Separately- Customer service takes 5 x plus to replace 30 day old defective hume band, been w/o band for over 2 weeks, not confident on either product - hope I’m wrong, definitely not confident on their customer service. There is a need for huge improvement there. There’s also a need for quality. End of the day I might be out $400. I’ll accept that and move on. They send the same questions over and over- each time answered- ask for pictures 3x, ask for confirm of shipping address over and over. And the auto reply says “ someone will respond in 24 hours”- reality a week later with 5x messages from me. I have no patience for such repeat no resolve. We’ll see- they say they have sent my replacement hume band. Will it last another 30 days?

Product seems to work as described but I accidentally ordered 2 as i meant to apply a coupon. I immediately emailed customer support 2 minutes later as mentioned on their website. Well within their 1 hour time to cancel order and not have go through the return process. Well I thought it was canceled but they never emailed me back for 2 days and said it was already shipped as it should of been days later. Now I need to pay return shipping for the item that i canceled for their customer service not doing there job. I emailed them 3-4 times before delivery and they have not responded anymore. If it wasnt a gift id return the other one as well due to the lack of support and communication. I can only imagine having to go through warranty process with them. I have a 45 day return window and they wasted 10 days of that. Now I wont be ordering their band or recommend their products.