Fellow Opus Coffee Grinder

Disappointing Customer Service – No Return or Refund Instructions

I’m having the worst possible experience with this website. I received my item covered in oil and dirt two weeks ago, and despite requesting a return and refund, I still haven’t received any instructions on how to proceed. The lack of communication and support has been extremely frustrating. I expect a prompt response with clear instructions on how to return the item and receive my refund. This has been a very disappointing customer experience.

Well worth the money

I was given the Opus grinder as a birthday gift. Prior to that I had been using a hand grinder. So the Opus was quite a step up. The Opus setting for espesso was just right as was the Aeropress setting. I have yet to experiment with other grind settings but I think they will be just as good. Although on the cheap end of the grinder spectrum, I am verry happy with the calue for money.

Fellow Opus Grinder

This has been a great purchase so far. While it is a plastic case it seems very well put together. The grinding action is precise, repeatable and easily adjustable. I love the magnetic cup as that ensures that there is no accidental spillage. The dosing adaptor for transferring to the portafilter is also well thought out. If I had one very small thing that could be improved it would be to be able to route the power lead to the rear or to either side as its current rear only position means it can't be placed flush against a wall....but super minor issue overall. Oh and the price point is right too. It is a fantastic entry level and beyond device. Purchase and shipping process was easy and quick. Highly Recommended