Excellent Bag and Outstanding Customer Service!

I absolutely love my ALPAKA bag! It’s exactly what I was looking for and works perfectly with my profession. Unfortunately, my first package was lost by USPS, but the ALPAKA customer service team was great throughout the process. They kept me updated, stayed in communication, and helped make sure I received a replacement. The second package arrived quickly, and I finally got my bag! I really appreciate how smoothly they handled the situation and kept me informed every step of the way. I’m happy with my purchase and glad I chose ALPAKA. Great bag and a customer service team that follows through!

Disappointed

It is smaller inside than it looks. It is quite heavy for the stuff you can fit in. I liked the design but as backpack very uncomfortable because straps are too wide for me. Also if i dontmout the straps inside the pocket, i cant carry it as a bag, because straps are on the floor. Also backpack straps have these upper straps on top which are kind fumbling, because they are too long, but i guess thats just design. Extra pocket on the laptop - unnecessary. On good side: key strap - good, pockets overall- good. Bottle pockets - good. If possible i would make it shorter (and clearly state the colume, which might be like 10l). Backpack straps attachment is uncomfortable - means that i have to re-attach them every time. I wonder if it is possible to have straps ending NOT on the bottom of the backpack.

Flow Totepack Work Bag

Excellent quality bag. Love that I can fit two water bottles. Both outside and inside water bottle pocket can fit 36 oz yeti rambler, which is more than enough for my shifts. Using the water bottle pockets and front pocket does limit internal volume. Quality of straps are excellent. Wish it was a little thicker to accommodate more volume.