Packaging was a mess - all of the bolts, washers and nuts were tossed into a large bag, many of the pieces still had sharp metal shavings packaged with them, and 8 or so plates were just taped together and tossed into the large box everything came in. The instructions also designate bolts by the specific bag they should come in, which again, mine were all in one bag, so it took time to figure out which bolt they were actually referring to. The instructions are also out of date - they are for an old product with notes to come back and update them dated in the summer of last year. It took a while to get everything in order and I come to find I’m missing a plate for one of the weight stacks as well. UPDATE: Support was very helpful and I received a replacement plate about a week later. Update 1 -> 4. The machine, once built, works well, but it was still a painful building process that required a call to support.

Great product. Easy assembly. Quick and well packaged shipping. Great communication and customer support.