I’ve been a Craftd customer for 5+ years and recently ordered two earrings and a hat. Only one earring arrived. After 5+ emails, I’m still being asked to provide a photo of the shipping label and package contents. Their response was delayed a week, so the shipping box and label had already been discarded. I also received multiple boxes, bags, and pieces of packaging across two shipments totaling nearly $300, so I obviously cannot identify which bag supposedly belonged to the missing earring. A photo of what I currently have cannot prove what was or wasn’t in the original package. I’ve explained this repeatedly, yet Craftd continues to send the same response rather than investigate or resolve the issue. I’m not asking for anything unreasonable—I paid for two earrings and received one. Send the missing earring or issue a refund. After 5+ years of supporting this brand, I’m extremely disappointed. I will NEVER purchase from them again.