Bought a water bottle for my grandson's birthday. He loved the bottle and I felt the quality was excellent, until. In less than a week the small clip that holds the lid down broke. I contacted frostbuddy and immediately they were on it. A new lid was sent at no charge, problem fixed. I really appreciate a company that stands behind their products as they do.

First lid broke . Contacted frost buddy and sent a picture. Looking to just buy the replacement top to match my son’s frost buddy and they sent a new one in less than a week. Customer service is excellent.

My son wanted a Frost Buddy - and saved up his own money to purchase this - so you can imagine how sad he was when his lid broke the first few days of school. I contacted Frost Buddy and they sent a replacement for free with free shipping. Amazing customer service! Thank you Frost Buddy!