Axle Brief | Tan & Blue

An awesome modern and sexy cut on a classic style. Simply can’t be beat

Love them, holds things in place and makes it look great

I reached out to customer service in good faith, expecting a reasonable resolution to a quality issue with my order. Instead of addressing the issue, they offered 15% off a future purchase as a supposed “gesture of goodwill”—which, in practice, requires me to spend more money with the company to receive any remedy at all. A genuine gesture of goodwill would have been applying the 15% adjustment to the order in question and making a reasonable effort to resolve the quality concern. Customer service should be about resolving problems, not leveraging a complaint into another sale. The entire experience felt disingenuous and has left me with very little confidence in the company.