Coral 16mm

Not a great experience. I actually ordered a coral pro. Was trying to get an exchange because there was something wrong with the handle. For some reason your customer service decided to send me a regular coral for the exchange instead of the pro. After a whole lot of frustrating back and forth I was told you would send me a coral pro but there would be no more exchanges. Well that's not very helpful to me if you send me another defective paddle. So naturally I took the refund. This would have been my 4th six zero paddle. Won't be buying anymore.

2 stars because the product is good but not anything else

The product is great. The shipping is horrible. I have never seen a company say that if the product doesn't get to you or gets to you damaged (especially a premium product), they don't care or that they will take care of you. You then have to purchase separate shipping insurance to cover any problems. And then don't count on it getting to you when it should. I was supposed to get mine on a Friday (a week after purchase). It gets to my local UPS on Thurs morning. Sits there until the following Tuesday morning and then says it is passed off to USPS, who for 2 days after that say they are still waiting on it. I eventually get it, and I do like the paddle. But why for a premium paddle do they ship it cheaply (only reason for UPS to hand off to USPS and no insurance) and then not provide good customer service for any problems that might happen in shipping? This is a $200 premium paddle, not some cheap paddle.

Love this paddle. It’s given me back control and soft touches at the kitchen without sacrificing any power. Highly recommend!