Carry-On Plus

Impressive Customer Service!

I filed a report for a damaged non-functioning zipper on my Carry-On Pro Plus suitcase and received the best customer service and final remedy that I have ever experienced. Your service representative responded to me in a courteous and professional manner in a very short time. She explained the warranty limitations for my suitcase, while offering me another option to pay a "service fee" and receive a new replacement piece of luggage. In today's world of retail, one often experiences AI chat bot communication only, a series of options that are robotic and do not fit the unique circumstances of the problem, and most often ends the conversation with a "sorry, we can't help you" finality. My experience with Monos (Honey and her happiness team) was exactly the opposite. My issue was managed from start to finish with an emphasis on customer satisfaction. I couldn't be happier with the outcome and will continue to invite my friends and family to consider Monos luggage. Thank you for personalized, fair, and focused attention to your clientele.

Love Carry-On Plus

Not being a true minimalist, I love the Carry-On Plus! It's extra space works perfectly for me. I recently packed a wool coat and a puffer along with five days of clothes on a trip to Chicago. I've enjoyed using it on car trips and airplane travel alike. Its sleek aesthetic size, and well-thought-out organization make it my favorite carry-on bag!

Great capacity

Perfect and easy to pack. 5 stars because of that. Considered dropping to 4 stars because it arrived with a couple of scratches on it but overall it held up well on my 1st trip